October/November 1999

Best of breed October/November 1999, page 30
As house prices boom, are estate agents going to re-emerge as the people we most love to hate? Hamptons International is one of the most successful firms of residential property advisers. The market is extremely competitive and the firm believes success rests largely on the calibre and training of the staff. So Hamptons is putting a great deal of emphasis on the quality of staff training and development. Jane Dickers investigates.

Living breathing business plans October/November 1999, page 34
The humble business plan is a commitment to deliver and, as such, it can be a powerful tool. However, for many companies it's a wasted opportunity: the effort that goes into producing and marketing an annual business plan is significant and most companies do not get a good return on their investement. Dennis Preston argues that a new approach is required: the concept is simple...make sure that the people who will be expected to deliver the aims and objectives of the plan are totally involved in producing it!

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