February/March 1999

Meaning and purpose to life
Teams and teamwork comprise the main focus for this edition of

. Like it or not teams form a major part of all our lives: many of us are members of several teams, and we also make use of the products and services which other teams provide. When our teams perform well and/or are successful we are pleased. In theory, therefore, teams are not only good things but necessary things, contributing directly to our personal success; sadly, experience teaches us that some teams can be unhelpful and, indeed, detrimental to our wellbeing, efficiency and effectiveness. Teams are a fact of life, and should exert a positive influence on us; give our lives meaning and purpose, and motivate us to succeed.

Editorial by Bob Little, Editor

Pages	Contents
2-8	News
10	Surveys & Reports
12-27
12		The learning team
16		Hot groups
20		Developing management teams
24		The wires that bind
30-35
30		Elephants, blind men and billing systems
34		Changing rooms
38-43
38		By Goshal!
42		Mix & Match
46-51
46		A good grilling?
50		Hitting the target
54-59
54		Top ranking
58		Wrestling with the budget
62	Information technology	Replacing the instructor
66-68	*Reviews*	Books
70, 71		CD Roms
72, 73		Videos
76-78	Products & resources
80	*Last Word*	Turning customers into friends